Privacy Policy
Welcome to the website of AOC Building Solutions (“AOC Building Solutions,” “AOC,” “we,” “us,” or “our”).
These Terms & Conditions govern your use of the AOC Building Solutions website and apply to information, content, and services made available through the website.
By accessing or using this website, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use the website.
1. Website Purpose
The AOC Building Solutions website provides information about our commercial cleaning and building services and allows visitors to contact us, request information, and request estimates or facility assessments.
Information on the website is provided for general informational purposes and does not necessarily constitute a binding offer or service agreement.
A service relationship is established only when AOC Building Solutions and the customer agree to the applicable scope of work, pricing, schedule, and other service terms.
2. Our Services
AOC Building Solutions provides commercial cleaning and building services that may include:
- Janitorial services
- Daily and weekly maintenance
- Day porter services
- Restroom cleaning and sanitation
- Floor care
- Carpet and upholstery cleaning
- Window cleaning
- Pressure washing
- Exterior cleaning
- Specialty deep cleaning
- Post-construction cleaning
- Renovation cleanup
- Event and one-time cleaning
- Seasonal deep cleaning
- Specialized surface cleaning
- Trash and recycling management
The exact services provided to a customer depend on the applicable proposal, estimate, scope of work, or service agreement. aocbuildingsolutions.com
3. Estimates and Facility Assessments
AOC Building Solutions may provide a complimentary facility assessment and estimate.
An estimate may be based on information provided by the prospective customer and observations made during a facility assessment.
Actual service requirements may vary depending on facility size, condition, occupancy, traffic, accessibility, cleaning frequency, and other circumstances.
A request for an estimate does not create an obligation for AOC Building Solutions to provide services.
4. Service Agreements
Commercial services may be governed by a separate written proposal, work order, or service agreement.
That agreement may establish:
- Scope of work
- Service frequency
- Schedule
- Pricing
- Payment terms
- Contract duration
- Cancellation provisions
- Special requirements
Where a signed service agreement contains terms that conflict with these website Terms & Conditions, the applicable service agreement will control with respect to the contracted services.
5. Website Information
We make reasonable efforts to keep website information accurate and current.
However, we do not guarantee that all website content will always be:
- Complete
- Accurate
- Current
- Error-free
- Available without interruption
Services, pricing, availability, descriptions, and other information may change without notice.
6. Free Estimates
Any “Free Estimate” or similar offer displayed on the website is subject to the terms and conditions applicable to the requested service.
A free estimate does not guarantee that AOC Building Solutions will be able to provide services at a particular price or schedule.
Final pricing may depend on a facility assessment and the specific scope of work.
7. Customer Responsibilities
Customers and prospective customers are responsible for providing accurate information when submitting inquiries or requesting services.
Customers must disclose information reasonably necessary for AOC Building Solutions to safely and properly perform the agreed services.
This may include information about:
- Facility access
- Security systems
- Special surfaces
- Hazardous conditions
- Restricted areas
- Cleaning requirements
- Building rules
- Special scheduling requirements
8. Facility Access
Customers are responsible for providing reasonable access to the areas scheduled for service.
If required access is unavailable, AOC Building Solutions may be unable to complete the scheduled service.
Customers should notify AOC Building Solutions of changes to keys, access cards, entry codes, alarm systems, or other access procedures.
9. Hazardous Conditions
AOC Building Solutions should be informed of known hazardous or unsafe conditions before services are performed.
Unless specifically agreed upon in writing, standard cleaning services do not include the handling, removal, or remediation of hazardous materials or other substances requiring specialized treatment.
AOC Building Solutions may refuse or suspend work if a condition creates an unreasonable safety risk.
10. Service Results
AOC Building Solutions strives to provide professional, consistent commercial cleaning services.
However, cleaning results may depend on:
- Existing surface condition
- Age and condition of materials
- Staining
- Wear
- Buildup
- Accessibility
- Previous maintenance
- Type of surface
- Environmental conditions
We do not guarantee that every stain, odor, discoloration, mark, or existing defect can be completely removed.
11. Additional Services
Services outside the agreed scope may require additional approval and charges.
Additional services may include special projects, deep cleaning, post-construction cleanup, floor restoration, window cleaning, pressure washing, event cleaning, or other specialty services.
AOC Building Solutions may provide a separate estimate before performing additional work.
12. Pricing and Payment
Pricing for services will be established through the applicable proposal, estimate, invoice, or service agreement.
Customers are responsible for paying invoices according to the applicable payment terms.
Additional services, approved changes, specialty materials, or other agreed expenses may be billed separately.
13. Cancellations
Cancellation and termination terms for recurring commercial services may be established in the applicable service agreement.
Customers should provide reasonable notice when requesting cancellation or rescheduling.
Additional cancellation provisions may apply depending on the services and agreement involved.
14. Property and Damage
AOC Building Solutions will exercise reasonable care while performing services.
If a customer believes that property has been damaged during service, the customer should notify AOC Building Solutions promptly and provide information that allows the matter to be investigated.
AOC Building Solutions is not responsible for pre-existing damage, normal wear and tear, defective materials, deteriorated surfaces, improperly installed fixtures, or damage caused by circumstances outside our reasonable control.
15. Insurance
AOC Building Solutions maintains commercial liability, property, and workers’ compensation insurance applicable to its operations.
A Certificate of Insurance may be available upon request, subject to applicable requirements.
16. Employees
AOC Building Solutions employs its cleaning staff as W-2 employees and states that its standard cleaning work is not subcontracted to independent cleaners. aocbuildingsolutions.com
AOC Building Solutions may use qualified third-party providers for certain services outside its standard cleaning operations where appropriate.
17. Intellectual Property
All content on this website, including text, graphics, logos, photographs, illustrations, designs, and other materials, is owned by or licensed to AOC Building Solutions unless otherwise indicated.
You may view the website for personal or business informational purposes.
You may not reproduce, distribute, modify, publish, sell, or commercially exploit website content without prior written permission.
18. Prohibited Website Use
You agree not to use the website to:
- Violate applicable laws
- Attempt unauthorized access to our systems
- Interfere with website functionality
- Introduce malicious code or harmful software
- Collect information through unauthorized automated methods
- Impersonate AOC Building Solutions or another person
- Submit fraudulent or misleading information
19. Third-Party Links
The website may contain links to third-party websites.
These links are provided for convenience and informational purposes.
AOC Building Solutions does not control third-party websites and is not responsible for their content, availability, security, or privacy practices.
20. Disclaimer of Warranties
To the maximum extent permitted by law, this website and its content are provided on an “as is” and “as available” basis.
AOC Building Solutions does not guarantee that:
- The website will always be available
- Website content will always be accurate or complete
- The website will be free from errors
- The website will be free from harmful components
21. Limitation of Liability
To the maximum extent permitted by applicable law, AOC Building Solutions will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of this website.
Any liability relating to contracted commercial cleaning services may be governed separately by the applicable service agreement.
Nothing in these Terms & Conditions is intended to exclude or limit liability that cannot legally be excluded or limited.
22. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless AOC Building Solutions and its employees, officers, representatives, and agents from claims, losses, liabilities, damages, and expenses arising from:
- Your misuse of the website
- Your violation of these Terms & Conditions
- Your violation of applicable law
- Your unauthorized use of website content
- Your negligent or intentional conduct
23. Privacy
Your use of this website is also subject to our Privacy Policy, which explains how AOC Building Solutions collects, uses, and protects personal information.
24. Changes to These Terms
AOC Building Solutions may modify these Terms & Conditions from time to time.
Updated terms will be posted on this page with a revised “Last Updated” date.
Your continued use of the website after changes are posted constitutes acceptance of the updated Terms & Conditions.
25. Governing Law
These Terms & Conditions are governed by the laws of the State of Minnesota, without regard to conflict-of-law principles.
26. Severability
If any provision of these Terms & Conditions is determined to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
27. Entire Agreement
These Terms & Conditions govern your use of the AOC Building Solutions website.
For commercial services, the applicable proposal, scope of work, work order, or service agreement may contain additional terms governing the relationship between AOC Building Solutions and the customer.
28. Contact Us
If you have questions about these Terms & Conditions, please contact:
AOC Building Solutions
Otsego Office
10210 72nd Street NE, Unit 4F
Otsego, MN 55301
Bloomington Office
10100 Morgan Ave S
Bloomington, MN 55431